3 Reasons Why Businesses Use Call Forwarding

Missing a call can be equivalent to a missed business opportunity. Missed calls can prove to be expensive for any business and especially for a small or a new business. Call forwarding feature of a virtual phone system helps entrepreneurs to stay connected to their customers, no matter where they are. This is a very significant feature of a virtual phone that encourages the growth of a business. Moreover, it also plays a vital role in strengthening the communication system of a business. Why is call forwarding so important for a business? Here are a few reasons:

Keeps Connected 24/7

This particular feature of a virtual phone connects entrepreneurs to their customers 24/7. Call forwarding gives an entrepreneur the flexibility to divert calls and a special feature - Follow-Me-Find-Me can forward calls to entrepreneurs at more than one phone number. It is also possible to set days of the week and even hours when you are available on each number and customize exactly where and how you want customers to reach you. Your cell phone number should be the first choice for call forward followed by your home phone number and other numbers. If you are busy you can also use the “Do Not Disturb” mode until you are available.

Prioritize Phone Numbers and Calls

Follow-Me-Find-Me is an excellent feature that tries to connect entrepreneurs to more than one telephone numbers of their choice including cell phone, home phone and other phone numbers. To use this feature, an entrepreneur needs to provide the telephone numbers to the phone system, according to his order of importance. Follow-Me-Fine-Me will hunt him down to deliver the call. The phone system can also be programmed to allow or prevent calls to one particular number during a fixed time of a day or a particular day of a week. With this phone system feature, entrepreneurs are sure not to miss any call.  Rather they can prioritize calls.

Can Filter Calls

Entrepreneurs can use Call Screen and Announce with call forwarding to filter out unimportant calls. Call screening and Announce allows you to have more information about your caller and decide whether or not to answer a call. It helps entrepreneurs to better answer calls and also saves their valuable time.  Call screen and announce can be enabled on any number or extension that is using call forwarding and requests that the caller records their name.  Now entrepreneurs have a choice to speak to only those who he feels are important for the business and forward the rest to the voicemail box.

In business, every missed call is associated with a dollar value.  Missing a call is equal to losing money and losing out on a business opportunity. A missed call is not only disappointing for an entrepreneur; it is equally disappointing for a caller. Once a caller calls a business and the call goes unanswered, there are chances that he will never call back that business again. Stop missed calls now - instead start forwarding them.

The Call forwarding Feature Keeps You Close to Customers

The call forwarding feature of a virtual phone keeps you connected with your customers and colleagues at all times. This is an incredible feature of a phone system that gives you the flexibility to work from anywhere, anytime without missing any important call. You can forward calls to more than one phone number that includes your cell phone number, residence phone number, office phone number and other phone numbers of your choice. Out of this, your cell phone number should be your first choice since it is typically always with you.

The call forwarding feature of a virtual phone is particularly helpful for a small business owner who is always busy developing his business and does not have time to manage his calls. All his calls need to be answered promptly and professionally and should be forwarded to him. It gives him more flexibility with his work schedule, which is invaluable for any new entrepreneur. A virtual phone has a special feature called: Follow-Me-Find-Me that practically hunts you down to deliver the call.

Follow-Me-Find-Me

Follow-Me-Find-Me is an excellent call forwarding feature that tries to connect you to more than one telephone number of your choice. This could be your residence phone number, your mobile number, office phone number and other phone numbers of your choice. To use this feature, you need to provide the phone numbers and Follow-Me-Fine-Me will hunt you down to deliver the call. You can set your phone system to prevent calls to one particular number during a fixed time of a day or on a day of a week. Forget missed calls once you have Follow-Me-Find-Me feature on your phone system. Your customers can now contact you easily anywhere. The Follow-Me-Find-Me feature also works seamlessly with call screen and announce.

Call Screen and Announce

You can also use the call forwarding feature for advertising your business for free. Let your callers hear a brief sales pitch and then forward the call to the desired person/department. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce work to help you save time. You can use call screen and announce on the main number or any extension that is using call forwarding and prompt the caller to record their name. Now you can make a choice to speak directly with the people whom you think are important for your business and can divert the rest to the voicemail box.

Connects You Anywhere Anytime

The call forwarding feature keeps you close to customers always. You must be aware of the effects a missed call can have on a business. Every single call that you fail to answer is equivalent to a missed business chance. Your customers may prefer to inquire about products and services and even place orders from the comfort of their home. Each call that you receive via phone is an opportunity to raise your revenue. It is important that you answer them promptly.  The call forwarding feature allows you to answer customers even when you are not in the office, are on vacation or in the car.

Call Forwarding Lets You Speak Directly to Your Customers No Matter Where You Are

Most of the major telephone service providers now offer a call forwarding feature as part of their business phone systems. Almost every business makes use of this feature today to stay in contact with their customers or to provide better customer service. Calls are forwarded to designated phone numbers and at times to a chain of phone numbers. The user has to provide the system with the phone numbers and can also state the day and time when he is available on each of these numbers. Call forwarding is an important feature in today’s telecommuting and has several benefits for a business:

Increased Availability

The most important of these benefits is that it makes you available to your clients and customers even when you are not in the office.  It allows you to forward calls to more than one telephone number like a cell phone number, residence phone number or other phone numbers of your choice. The call forwarding feature actually hunts you down to deliver the call. You can also customize the phone system in such a way that it delivers phone calls to a particular number on a pre-determined day and time. This particular feature is known as Follow-Me-Find-Me. It always makes you available to customers so that they can speak to you directly.

Better Mobility

Because call forwarding allows you to forward calls to cell phone, you can answer customers on the go. It helps to increase the mobility of employees without reducing communication with customers. It does not matter whether you are vacationing, in a hotel or in the airport or have just stepped out of your office, now it is possible to answer customers anywhere and at any time. This also helps to reduce the chances of important calls going unanswered. 

Makes Business Look Big

Call forwarding also helps a company expand its business presence. You can assign either local or toll free phone numbers for different geographies and forward the calls to the same central location. Though all the calls are answered from a single office, it creates an impression that the business is scattered across the country. This can contribute immensely to your business image. It proves the business to be big and also credible. If you are using an auto attendant, all the calls will be quickly answered and they will be connected to the right person or department without taking much time.

Customers Prefer to Talk Directly

If you are not able to answer customers on any of the phone numbers, the auto attendant of the virtual phone system forwards the call to the voicemail box. Callers can leave a message for you at the voicemail box and can expect a reply. Often customers get disappointed as soon as they hit a voicemail box because they do not expect to be called back. This is because a voice message often goes unanswered either because they are not properly reported or because they are not answered. This is why a modern virtual phone sends alerts as soon as there’s a new voice message. You can also set a personal voice message before the caller leaves his message to assure the caller that you will reply to every message. But it is always better if customers can talk to you directly.

Call Forwarding Helps to Make Effective Call Management and Distribution

Modern technology can do wonders to your business. When you are using a virtual phone system for your business, you need no extra hardware or software or complex installation and yet it helps you in managing your calls more effectively.  With a virtual phone you can easily give your customers the impression of a big business within your small budget. One feature that really helps you in your business and makes it looks bigger is call forwarding. It helps your business grow and also makes an impact on your customers. Listed below are a few of the advantages that a business enjoys using this feature:

Effective Call Management

On a virtual phone system, the auto attendant answers your calls and directs your callers to the person or department of his choice. Now what if you are not available to answer the call? The auto attendant forwards your call to the voicemail box. So the call forwarding feature of your virtual phone helps you to reduce the chances of calls going unanswered or unattended. Moreover, a virtual telephone also offers advanced call forwarding options that make it easier for you to maintain contact with your customers, even when you are not in the office or travelling or vacationing.

Call Distribution

The call forwarding feature of a virtual PBX allows you to forward calls to more than one phone number according to your choice and priority. You should use your mobile number as the first number of your choice and then your home phone number, office phone number and other phone numbers according to your preference.  You can also set the day and time when you are available on each of these numbers, so that the phone system can forward your call according to your choice. This is a very important feature of a virtual PBX and is known as Follow-Me-Find-Me feature. It practically hunts you down to deliver your call.

Looks Bigger than You Are

This advanced call forwarding feature – Follow-Me-Find-Me, makes your business look bigger than it actually is. Moreover, it helps you project an image that you are always available to answer your customers. This is very significant for the development of your business.  Your customers feel assured that then can reach you immediately at the time of their need. If you choose to use a toll free number as your business contact number, it will be an added advantage. Because your customers know that they can reach you anytime without spending a cent.

Maintaining Constant Contact with Customers

With the advanced call forwarding feature of your phone system you are never far from your customers. It helps to keep you in constant touch with your customers.  So even if you could not answer a call for some reason, do not be scared that you have lost a business opportunity because that call will be forwarded to your voicemail box, where your caller can leave a voice message. Your phone system also sends out alerts as soon as you have new voicemail. Moreover, you can keep your phone in Do Not Disturb mode until you are available to answer calls and all your calls will be forwarded to your voicemail box. It makes you more organized in answering calls and reduces chances of missed calls or missed voicemails.

The Call Forwarding Feature Never Keeps You Far From Your Customers

The call forwarding feature of a virtual phone keeps you close to your customers always. Your customers might like to inquire about your products or services from the comfort of their home. They can also place orders. If you wish to grow your business, you cannot afford to let your phone calls go unattended. Each call that you fail to answer is a missed business opportunity that can prove quite hefty for your business. So to grow your business and to keep your customers happy, you need to use the call forwarding feature of your virtual phone.

Follow-Me-Find-Me

With the call forwarding feature of a virtual phone system you can forward calls to more than one phone number of your choice. You can also customize the phone system in such a way that it forwards calls to each of the numbers on a pre-determined day and time. So if you are not available on one number, the phone system will try forwarding the call to other phone numbers so that it does not go unanswered. This particular feature of a phone system is known as Follow-Me-Find-Me. It actually hunts you down to deliver your call. This is quite unlike a traditional phone system and is one of the most advanced features of a virtual phone system.

Call Screening

You may be receiving hundreds of calls every day. Every call is not equally important for your business. In fact, there are quite a few calls that are time wasters and do not needs to be answered at all. A virtual phone allows you to screen a call before you answer it. You can screen the phone number and answer the call only if you feel the call is important, else you can forward the call to your voicemail. 

Call Screen and Announce

You can also let your customers hear a brief advertisement and then forward the call. You can also use the call screening feature to better answer your customers. Call screen and announce also help you save time. Call screen and announce can be enabled on any phone extension using call forwarding. It allows your customers to announce their name. So now you speak only with people you think are important for your business and can divert others to your voicemail whom you think are not significant for your business. Call screen and announce perfectly works with the Follow-Me-Find-Me feature.

Be Close to Your Customers

The call forwarding feature also helps you to maintain better connectivity with your customers. It allows you to forward calls to your cell phone, office phone, residential and other phone numbers. A virtual phone system works with any phone and helps to maintain your contact with your customers.

When a customer calls on your virtual phone, the auto attendant receives the call and forwards it to your number. It will hunt you down to more than one phone number to deliver the call. You should use your mobile phone number as the first number of your choice. So you can answer all your business calls even if you are not in the office.  If you are not available to answer the call, the system forwards it to your voicemail box.   So with the call forwarding feature of your virtual phone you are never far from your customers.

Stay Close to Your Customers with the Call Forwarding Feature

Call forwarding is an important feature of a virtual phone system that you should use for the benefit of your business. If you are using a toll free number for your business, you can be assured that soon you will be overwhelmed by the volume of inbound calls. Answering these calls is important because the success of your business depends on these calls, though some may be time wasters. You can divert the time wasters to your voicemail box, but what about the important calls? Missing a customer’s call means missing out on a valuable business opportunity. So to ensure that you are available to your customers all the time, you can use the call forwarding feature of your virtual phone.

A Special Feature

The call forwarding feature of a virtual phone helps you create an always-available presence to your business contacts. A virtual phone system has a special call forwarding feature that is more effective and efficient than traditional call forwarding - it’s called Follow-Me-Find-Me.  It can locate you at more than one phone number of your choice.  If you are using Follow-Me-Find-Me feature with your virtual phone none of your customer’s call will no unattended.

Follow-Me-Find-Me

Follow-Me-Find-Me is an incredible feature of a virtual phone system that tries to connect you to more than one phone numbers of your choice. You can provide your phone system the numbers where you want your calls to be forwarded to and call forwarding will hunt you down to deliver your call. The first number could be your cell phone number; the second number could be your residence phone number and any other numbers of your choice.

You can also set days of the week and even hours when you are available on each number and can customize exactly where and how you want your customers to reach you. You can also program the system in such a way that it prevents calls on one particular number during a fixed time of a day or any particular day of a week. If you are busy and cannot answer calls, it is better to use the “Do Not Disturb” mode until you are available.

Call Screening and Announce

You can also program your virtual phone in such a way that your callers hear a brief sales pitch and then they forward calls just by pressing zero. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are time wasters. Call screening and announce works seamlessly with the Follow-Me-Find-Me feature.

Call forwarding helps you transact with your customers easily.  Each call that you receive via phone is an opportunity to raise your revenue. So it is important that you answer your calls promptly and this particular feature helps you answer your customers 24 hours a day 7 days a week.

Benefits of Using Call Forwarding Feature on Your Business Phone

All the calls that you receive on your business phone are not equally important. In fact there are quite a few that are time wasters. This is where the call forwarding feature of your virtual telephone becomes so very important. When a customer calls on your business phone number, the auto attendant usually answers the call and forwards the call to the right person or department of his choice. So your telephonic interaction with your customers begins when the auto attendant forwards the call to you. It also helps you to route your calls to other phone numbers or even voicemail box when you are not available to answer your customers.

Smarter Features
   
But the call forwarding feature can become more effective and efficient with a virtual phone.  The Follow-Me-Find-Me feature actually helps you to forward calls to more than one number including your home phone number, your cell phone number and other numbers of your choice. To use this feature, you need to provide phone numbers to your phone system and it will hunt you down to deliver your call. You can also set days and times for any phone number to prevent calls during those times. 

You can also enable call screening and announce on any extension of your virtual phone that is using call forwarding and prompt the caller to record their name. So now you speak only with the people you think are important for your business and divert those to your voicemail whom you think are time- wasters. So how can your business benefit by using this feature?

Busy in Important Meetings

Your business may require you to go out and meet individuals. If you wish to expand your business you cannot remain tied to your desk all the time. You have to go out and meet people. Suppose you are in the middle of that make-or-break lunch meeting and your phone starts buzzing. You obviously will not be happy to spend those valuable minutes talking over the phone. This is where call forwarding becomes important. You should forward your calls to other numbers. But research has shown that when customers call they prefer to talk to someone. So no matter which number you forward your calls to, your customers should not feel neglected.

Remain Connected to Your Customers Always

A virtual phone system keeps you connected with all your important communications always – at home, office or even when you are on vacation. This is a special kind of phone system that works with any phone - even your cell phone. It allows you to forward calls to more than one phone number including your cell phone.  You can set the time of the day and the day of the week when you are available on each number to answer your customer’s call and your virtual telephone will forward your calls accordingly. So now you enjoy both – work and vacation without compromising one for the other.

Marketing and Advertising Tool

You can also prompt your callers to hear a brief sales pitch and then use call forwarding just by pressing zero. This actually works like a brief advertisement for your business and at the same time there’s no chance of missing any valuable business opportunity. One missed call indicates one missed business opportunity that can prove pricey for your business.  If you are busy and do not have the time to answer all the calls you can use call screen and announce.  It not only saves time but also your business opportunities.

Why You Should Have Call Forwarding Feature in Your Phone?

Using modern technologies for your business can make wonders.  A virtual phone system does not need any hardware or wires and still you can use advanced features like call forwarding. But there are considerable differences between the call forwarding of a traditional PBX and a virtual phone system. Virtual phone systems are equipped with advanced features that make communication with your customers simple and easy.  Further it tries to make sure that you miss no business calls because missing a call can prove expensive for your business.

Forward Calls to Any Number
The call forwarding feature of your business phone system gives you more power than the call redirect feature of your residence phone or your mobile phone. It gives you the flexibility to divert your calls and a special feature (Follow-Me-Find-Me) that can locate you at more than one phone number of your choice. You can set days of the week and even hours that you are available on each number and customize exactly where and how you want your customers to reach you. It is better to use your cell phone number as the first choice for call divert and your residential phone as the second. If you are busy you can also use the “Do Not Disturb” mode till you are available.

Screen Your Calls
Call screening is another important feature of a virtual phone system. You can screen the calls before you actually answer it. Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are time wasters.

Follow-Me-Find-Me
Follow-Me-Find-Me is an incredible call forwarding feature that tries to connect to you at up to more than one telephone numbers of your choice like your residence, your mobile number and other numbers of your choice. To use this feature you can provide more than one telephone number and Follow-Me-Fine-Me will hunt you down to deliver the call. You can program your phone system to prevent calls to one particular number during a fixed time of a day or a particular day of a week. With this feature on your phone system you will never have any missed calls. Your customers can now find you easily from anywhere. The Follow-Me-Find-Me feature also works seamlessly with call screen and announce.

Available 24x7
The call forwarding feature also helps you build your business image. It makes you available to your clients 24 hours a day and 7 days a week. It also allows you to set the day and the time when you are available on each number.  But a feature, like Follow-Me-Find-Me can have immense effect on your business and your customers.  It makes you available to your customers all the time. No matter if you are in the office, at home or on vacation – you are never far from your customers and prospects. Follow-Me-Find-Me will hunt you down to deliver your call. So now you have no unattended calls going. Use the call forwarding feature of your virtual phone and see the difference it makes to your business.

Forget Missed Calls with the Call Forwarding Feature of a Virtual Phone

Call forwarding is an important feature of a phone system. It is a significant component in the traditional phone system as well as in a virtual phone system.  But there are significant differences between the call forwarding of a traditional PBX and a modern phone system. Modern phone systems are equipped with advanced features that make communication with your customers simple and easy.  Further it tries to make sure that you miss no business calls because missing a call can prove expensive for your business and can also spoil your business image forever.

Follow-Me-Find-Me
Follow-Me-Find-Me is an important call forwarding feature that differentiates a traditional phone system from a virtual phone. It gives your business phone system more power than a simple call redirect of your residence phone or your mobile phone service provider.  In addition, you have a special feature - Follow-Me-Find-Me that locates you at up to three phone numbers of your choice.

Follow-Me-Find-Me is an incredible feature of a virtual phone system that tries to connect you up to three telephone numbers of your choice. You can provide your phone system up to three phone numbers  of your choice and call forwarding will hunt you down to deliver your call. The first number could be your cell phone number, the second number could be your residence phone number and the third number could be any other number of your choice.

You can set days of the week and even hours when you are available on each number and can customize exactly where and how you want your customers to reach you. You can also program the system in such a way that it prevents calls on one particular number during a fixed time of a day or any particular day of a week. If you are busy and cannot answer calls, it is better to use the “Do Not Disturb” mode until you are available.

Call Screening and Announce
You can also program your virtual phone system in such a way that your callers hear a brief sales pitch and then they can forward calls just by pressing zero. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are time wasters.

Available All the Time
The call forwarding feature also helps you build your business image. It makes you available to your clients 24x7. It also allows you to set the day and the time when you are available on each number.  But a feature, like Follow-Me-Find-Me can have immense effect on your business and your customers.  It makes you available to your customers all the time. No matter if you are in office, at home or on vacation – you are never far from your customers and prospects. Follow-Me-Find-Me will hunt you down to deliver your call. So now you have no chance of your calls going unattended. Just forget missed calls – rather forward calls.

Take Your Calls Anywhere with Call Forwarding

Call forwarding is an essential part of any phone system. You can route the call to any number that you are currently using and can answer your calls – anytime, anywhere.  Business phone systems are equipped with advanced features that make your communication easy and you are accessible to your customers all the time. The primary advantage of a virtual phone system over a traditional PBX is its call forwarding feature.  A single missed call not only costs your business heavily but can also embarrass your business image. The advanced call routing capability of a virtual phone is probably one of its biggest assets.

A Special Feature
The call forwarding lets you create an always-available presence to your business contacts. It is more powerful than a simple call redirect or a call divert feature.  You can of course use call redirect or call divert if your business needs, but a virtual phone system has a special feature that is more effective and efficient than these traditional features. It’s called Follow-Me-Find-Me.  It helps you locate you at up to three phone numbers of your choice.

Follow-Me-Find-Me
You can provide any three phone numbers to your virtual phone and call forwarding will hunt you down to deliver your call. The first number should be your cell phone number, the second number could be your residence phone number and the third number could be any other number of your choice. You can set days of the week and even hours when you are available on each number and can customize exactly where and how you want your customers to reach you. You can also program the system in such a way that it prevents calls on one particular number during a fixed time of a day or any particular day of a week. If you are busy and cannot answer calls, it is better to use the “Do Not Disturb” mode until you are available.

Call Screen and Announce
You can also prompt your callers to hear a brief sales pitch and then use call forwarding just by pressing zero. This actually works like a brief advertisement for your business and at the same time there’s no chance of missing any valuable business opportunity. One missed call indicates one missed business opportunity that can prove pricey for your business.  If you are busy and do not have the time to answer all the calls you can use call screen and announce.  This helps you to divert your caller to the extension that is using call forwarding and prompt them to record their name. It not only saves time but also your business opportunities. Call screen and announce work seamlessly with the Find-Me-Follow-Me feature.

Always Available
So now it does not matter whether you are at home, office or vacation - you are available to your customers all the time. You can activate time based call forwarding on your virtual phone and your calls are automatically routed to your cell phone, residence or any other phone of your choice after the business hours. You can also use this feature to answer your calls when you are not able to go to office – customize your phone system according to your need and you will never be far from your prospects and customers.

How important is Call Forwarding?

A business phone system is a prerequisite for any business. It helps you easily transact with your customers who could not visit your shop or store personally for some reason.  Your customers may enquire about your products and services and even place orders at the comfort of their home. Each call that you receive via phone is an opportunity to raise your revenue. So it is important that you answer your calls promptly. Every single call that you fail to answer is a missed opportunity for your business.  This is where call forwarding becomes pertinent.  It has some important features that will not let you lose even a single call.

Divert Your Calls to Three Numbers
The call forwarding feature of your business phone system gives you ten times more power than the call redirect feature of your residence phone or your mobile phone service provider. It gives you the flexibility to divert your calls and a special feature (Follow-Me-Find-Me) that locates you at up to three phone numbers that you provide. You can set days of the week and even hours that you are available on each number and customize exactly where and how you want your customers to reach you. It is better to use your cell phone number as the first choice for call divert and your residential phone as the second. If you are busy you can also use the “Do Not Disturb” mode until you are available.

Call Screening
If you are advertising let your callers hear a brief sales pitch and then prompt them to call forwarding just by pressing zero. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record     their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are not important.

Follow-Me-Find-Me
Follow-Me-Find-Me is an excellent call forwarding feature that tries to connect to you at up to three different telephone numbers of your choice like your residence, your mobile number and another number if you have one. To use this feature you can provide up to three telephone numbers and Follow-Me-Fine-Me will hunt you down to deliver the call. You can program your virtual telephone system to prevent calls in one particular number during a fixed time of a day or a particular day of a week. With this feature on your phone system you will never have any missed calls neither you will be trapped waiting for calls from your customers. Your customers can now find you easily from anywhere. The Follow-Me-Find-Me feature also works seamlessly with call screen and announce.

Call forwarding is one of the important features of your business phone system. Missed calls can cost your business heavily. A missed call is disappointing both for you and your caller. When a customer calls you he expects to talk to you. If your phone goes unanswered that might have adverse effect on your business. No more missed calls - forward calls instead!

Telecommuting is a Breeze with Call Forwarding

Telecommuting is a process by which employees work from home or another non-centralized location instead of in a bricks-and-mortar building. With call forwarding, telecommuting is made easier and more efficient for several different reasons.

How Telecommuting Works
Telecommuting is growing in popularity, as it helps to reduce costs for many industry types. Companies that provide customer service or technical support via telephone often use this practice in order to save money on building and equipment maintenance. Telecommuters must have a telephone number on which they can be reached at all times, as they must frequently participate in conference calls with their employers and other employees. In fact, many telecommuting companies assign their employees individual extensions that must be forwarded to a particular telephone number in order to increase availability.

How Call Forwarding Works
With call forwarding, the employee’s assigned telephone number is sent to a different point of termination. For instance, if an employee has a specific telephone number assigned to him or her by the employer, this number can be forwarded to a mobile phone or a landline. That way, when calls come into the business telephone number, they will ring through to the chosen point of termination. This makes it easy for employees to remain in reach and reduces the frustration associated with having to dial multiple numbers to reach the desired party. Telecommuters can remain mobile and still be reached whenever necessary.

Perform Jobs from Anywhere
Call forwarding allows telecommuters to work from virtually anywhere. They can forward their calls to a home landline and work from home, they can forward the calls to their mobile phones and work from a coffee shop, or they can even visit with family members across the country for a week and use that landline to work while away. The flexibility allowed by this feature is truly amazing; it cannot be duplicated by any service provided by a landline in either efficiency or affordability. Even customer service representatives and technical support agents can work freely from home or other comfortable locations without fear of interruption.

Maintain Privacy
Most telecommuters do not want the clients and customers they speak with on a daily basis to have access to their personal telephone numbers. This would open up a world of stress, particularly if clients and customers began using those numbers after hours. Since it is important to separate business from personal life, call forwarding maintains the users’ privacy. Customers and even other employees can never see the terminating number; they only dial the number they were provided and wait for an answer. The calling party will never know if the telecommuter is answering a landline or a mobile phone, and they will never have any indication of the terminating location.

Call forwarding service is the perfect solution for employees who telecommute because it is highly customizable and lets them stay in contact wherever they may go. Whether working from home, a coffee shop or even from across the country, this feature ensures that everyone knows just how to reach the employee they need at any time of day.

Divert Calls

Divert Calls to Your Cell Phone when Out of the Office

While being available to take telephone calls is certainly very important, it is just not feasible for a business owner or other employees to wait faithfully by the phone during business hours, much less 24 hours a day. The ability for business owners and employees to divert calls to their cell phones while out of the office can make business and personal life much easier.

Business Portability
Business owners who run a very small company from home may not have any other employees on-site at all times. For this reason, it is often their sole responsibility to answer all of the telephone calls while handling the majority of the company’s operations. Since it is not likely that the business owner will be able to wait by the telephone all day in anticipation of business calls, it is often best to find a way to divert calls. This is simple when choosing a call forwarding feature from a virtual phone system provider. By simply clicking a few buttons on the computer screen, business owners can easily divert the calls to their business phones over to their mobile phones instead.

Always Available
Stepping away from the office may not be as stressful as long as there is another individual on-site, but this does not negate all of the employee’s telephone responsibilities. While another department may be able to handle a business owner or manager’s calls, customer escalations must be dealt with by following a chain of command.  Even when the manager is out of the office, the ability to divert calls to a cell phone puts them in an always-available position. This means that other employees and customers can stay in contact without having to remember any secondary telephone numbers and the manager does not have to be concerned with being unavailable.

Maintain Privacy
When a business owner or employee chooses to divert calls from the office phone to their cell phone, the calling parties have no idea their calls are being redirected. In fact, the cell phone number is never revealed to the caller, whether that caller is an employee or a customer. The call is forwarded seamlessly with no break in service and no announcement to the calling party that they are being rerouted. This way, business owners are not required to provide their employees or their customers with their personal telephone numbers whenever they leave the office, maintaining their privacy and making things easier for everyone involved.

Ease of Use
When a business is able to divert calls successfully, this can even add to productivity in the workplace. If employees are used to punching in extension numbers to contact other departments or employees, they can simply perform the same actions in order to contact these same people on their cell phones. There is no need to look up mobile numbers in telephone directories or search through company records.

Any business owner or company employee likely knows that being available to answer the phone is a very important job requirement. With the ability to divert calls, answering phones has never been simpler or more mobile. This feature allows people to keep their personal telephone numbers private while staying in the loop at all times.

Always Be Available To Your Customer With Call Forwarding

Running a business is not an easy task, whether it is being operated from home or a bricks-and-mortar location. Communications can make or break a business, so business owners and employees must always be available to their customers. Call forwarding ensures that each telephone call is answered in a timely manner.

Understanding Call Forwarding
Call forwarding describes a process by which incoming calls to a specific telephone number are routed to another device for termination. For example, a business telephone number could be routed to a mobile or home telephone when the business owner or employee is out of the office. Call forwarding also works for individual extensions, and allows employees to designate the telephone on which they will accept their calls. This is extremely useful for real estate businesses and in situations when employees must work from home. The calling party can never see the telephone number associated with the location of the call’s termination, and this enhances mobility while promoting privacy.

Easy to Use
The call forwarding function associated with a virtual phone system is incredibly easy to set up and use. Business owners and employees can easily set the forwarding up through a simple desktop interface in just a matter of seconds. Employees will simply choose the terminating number and save those changes. In fact, there are even options that will allow forwarding to occur automatically during certain times of the day. As an example, if an employee is out of the office for lunch break at the same time every day, it is easy to set up call forwarding to be effective during this time frame.

Always Available to Customers
When customers have questions or concerns regarding their products and services, they will often use the telephone to connect with a business representative. If their calls go unanswered, they cannot get the information they need. By using call forwarding, a business owner can ensure that his or her customers can reach someone during—and sometimes even after—normal business hours. This feature is included with any virtual phone system package, and will provide customers with a sense of security. They will know that they will be able to reach someone with any inquiry they may have.

Better Communication
Juggling telephone calls and voicemails is never an easy feat, particularly when the nature of the business requires employees to manage multiple telephone calls throughout the course of the day. Missing telephone calls while out of the office can certainly cause a huge setback, especially when the employee must take the time to make multiple callbacks and therefore put off answering other calls. Call forwarding ensures that employees always have the opportunity to answer their calls right away, preventing missed calls and the inevitable backlog of callbacks that will follow. This results in overall better communication between employees and customers.

While running a business is certainly time-consuming and sometimes stressful, there are some things business owners can do to make things a bit simpler. Call forwarding is just one of the many features associated with virtual phone systems that can make a huge difference in business communications.

To learn more visit: http://www.itelecenter.com 

Call Forwarding

iTeleCenter’s call forwarding feature now provides small businesses with even more mobility. More businesses than ever are now geographically dispersed, with employees working outside the office and often beyond standard business hours. By assigning each employee their own virtual PBX extension, they can enable call forwarding to their choice of phone number – home, office, or cell. Add to that the power of the iTeleCenter app for iPhone or Android, and businesses can achieve maximum mobility. They can also configure their time zone and set the call times during which they want calls forwarded. In or out of the office, all employees stay connected. Best of all, their personal numbers remain private. Outbound calls display the iTeleCenter phone number – never the originating number – and callers never see the numbers they are forwarded to either.

A large variety of business-class features help companies increase productivity and improve customer service. In addition to call forwarding, when a call cannot be accepted, toll free voicemail messages are emailed directly to the address set up for each PBX extension. With transcription enabled, message content can be read right from the email. Employees are also able to fax on the go. They can send and receive faxes via iTeleCenter’s online interface. Any locally stored document can be faxed and any received faxes can be saved locally as well.

A hosted service like iTeleCenter keeps a company’s immediate and ongoing expenses at a minimum since there is no hardware to purchase or software to install. Calls are routed through the fully hosted system to any landline or mobile phone. Monthly fees are minimal and packages are designed for different usage levels. Since there are no contracts and the service is month-to-month, companies are able to adjust their package choice to fit their usage.

About iTeleCenter
iTeleCenter was founded in 1992 by entrepreneur Paul Champaneria who wanted to build a company that catered to the needs of virtual companies, direct salespeople, affiliate marketers, real estate professionals, and all forms of home-based or small businesses. iTeleCenter is a virtual phone system that provides individuals with the ability to utilize toll free phone numbers, locally based numbers, or vanity numbers, with call forwarding and voicemail that make professional life a little easier. With the best in customer care and service, along with the latest and most innovative features, it’s a must have for professionals who want to compete on a regional or national level, whether it’s a one-man operation or a million-dollar corporation.

Divert Calls Anywhere – Even on Vacation

Business owners and employees of small businesses are generally tied to their companies at all times. These individuals often work long hours, answer multiple telephone calls and handle customer issues with relative frequency. The ability to divert calls anywhere allows these individuals to carry on with these tasks from wherever they are, even if they are on vacation.

What does it mean to Divert Calls?
Diverting calls is essentially the same as forwarding calls. The telephone number to be diverted is reprogrammed via a virtual phone system to terminate at another telephone number instead.  For instance, a business owner’s telephone number may be 1-800-EXAMPLE1, extension 17.  If that business owner wants to forward all of their calls to their cell phone instead, they would simply log on to the interface, find their extension and then change the settings so that all calls to 1-800-EXAMPLE1, extension 17 are diverted to the number of choice. This number can be a cell phone, home phone or even a landline in a hotel room.

Protecting Privacy
While a business owner or employee’s duties are hopefully very negligible during their vacation, it is always a great idea for these individuals to remain available in the event that a question or otherwise unresolvable issue arises. When someone wishes to speak with the employee, either because that employee has helped them in the past or because the company is following its chain-of-command for escalations, that consumer should be connected directly and never provided with the personal telephone number. Businesses can divert calls in order to protect the employee’s privacy and to prevent the caller from calling employees directly instead of through the business number.

Change Settings Instantly
When a business chooses a virtual phone system, it is provided with a desktop interface that is easily customized on a whim, as the needs of the business change. Let’s say that the sales manager goes on vacation, but wants to be available to take any calls that come through to their business extension on their mobile phone. They can certainly divert calls this way, but what if the same sales manager travels to a location where there is no mobile phone service? In this case, the employee can easily access the virtual phone system interface from their laptop computer and switch the settings, diverting calls to their hotel room or perhaps even to a friend’s home phone—whatever the case may be.

Worry Less
As any business owner or management employee likely already knows, being away from the office or company while on vacation without a direct connection can be stressful. Even when the other employees can be trusted to handle things, there is always that bit of doubt or concern. When these individuals choose to divert calls from their office phones to their personal cellphones or the landlines in their hotel rooms, they can easily receive calls and voicemails as if they were still in the office. This can be modified to the employee’s liking, of course, with just a few simple clicks.

The ability to divert calls with just a few clicks of the mouse certainly opens up plenty of possibilities for business owners and their employees. This way, customers and clients still have an emergency link with the employees who are best suited to help them, and vacationing employees can rest at ease by knowing they are only a phone call away.

Call Forwarding Keeps You in Touch with Your Business

Any small business owner will likely agree that it is stressful to leave another employee in charge while away from the office. Whether leaving for the day or taking a week-long vacation, call forwarding is a great way for business owners to stay in touch with their employees or even their customers at all times.

What is Call Forwarding?
Call forwarding is a feature that allows consumers, business owners and employees to forward their telephone numbers to alternate devices. For example, while a consumer is away from home, they may choose to forward all of their landline calls to their mobile phones. In much the same way, a business owner may choose to forward their calls to their mobile phone while they are away from the office. When a customer dials the business telephone number, it immediately rings through to the designated device; the caller is not aware that this is occurring. This way, business owners and employees are always available, even when they are away from their desks or offices.

In-House Forwarding
In-house call forwarding is the process by which one telephone number is forwarded to another in the event that an employee or department is out of the office. This can be as simple as forwarding all of the calls from the front desk to a specific individual or forwarding calls from individual numbers to select extensions. As an example, the sales department may choose to forward all of their calls to the front desk while they are away on lunch or if that department is closed for the day. A business owner may also choose to forward the calls from their extension to the next-in-charge while they are out of the office.

External Forwarding
External forwarding occurs when telephone numbers are forwarded to another location that is outside of the building. This may include calls forwarded to personal landlines and cell phones, though there are other examples. With this method, business owners can easily keep in touch with their business and their employees—even if they are away on vacation. If an employee is out in the field working with customers or running errands, they can still receive all of their telephone calls on their mobile device. This is a great way to ensure that the business runs smoothly and that personal telephone numbers remain private.

On-Call Services
When businesses provide services that are in demand 24 hours a day, such as repair services or technical support, it is imperative that customers can reach someone at all times. Call forwarding can certainly be a lifesaver here, as well; all of the after-hours business calls can be routed to a single individual who is responsible for handling the questions or performing the repairs. This way, there is no need for an employee to remain at the office at all times. This saves plenty of frustration and even cuts down on utility bills while the office is closed.

Call forwarding is a virtual phone system feature that cannot be overlooked when it comes to keeping in touch with customers and employees at all times. It allows business owners and their staff to accept telephone calls while they are at home or even on-the-go, thereby improving the business image and overall customer satisfaction.

Call Diversion

Never Miss a Call with Call Diversion

Business owners and their employees are often forced to choose between accepting calls right away and taking messages for a later callback. Since the latter option is often frustrating for the consumer, being available to answer calls is the best solution. Call diversion allows business owners and employees access to their business telephone lines, no matter where they travel.

Understanding Call Diversion
Call diversion is a feature that allows business owners to forward calls from one number or extension to another number or extension. As an example, an employee on vacation can choose to either forward all of their incoming calls to their mobile phone or forward them to another internal department. This ensures that no calls are missed and that each and every customer call is handled appropriately. Also, business employees will feel more at ease simply by knowing that the telephones are being answered and their voicemail inboxes are not filling with unreturned calls.

Missing Calls Affects Your Business
These days, consumers are all about instant gratification. When they want a product or need a service, they will likely contact the company that is able to provide it quickly and at a low price. If a business associate is unable to answer the telephone at the time services are needed, there is a very good possibility that the caller will simply take their business elsewhere. Word of mouth spreads quickly, so if this scenario repeats with any frequency, the business’s reputation will likely begin to suffer. It is imperative for a business owner to ensure that there is always someone available to take telephone calls during business hours, and call diversion is a great tool that makes this possible.

Keeping Up with Business
Sometimes, personal events keep business owners or those in managerial positions out of the loop, especially when communications with regular customers are interrupted. Regardless of the reasons, many small business employees will need to remain in contact with their regular clients, even when they are working away from the office or at home on personal leave. Call diversion is easy to use and allows employees to easily forward their calls to any telephone that is convenient, thereby simplifying the process and allowing employees to remain available at all time. All the employee needs to do is log into the desktop application and change a few settings.

Take Important Calls Only
While it may be important for employees to accept calls from certain individuals while they are out in the field, on vacation or otherwise away from the office, not every call needs to be answered. Thankfully, this feature allows employees to select which calls to divert. As an example, a business owner may accept calls from their warehouses or suppliers while allowing all others to go to voicemail. Of course, in the same way that the virtual phone system allows for changes to be made to the call diversion system, employees can always access their voicemail inboxes and return any other important calls.

Regardless of the reasons behind an employee or business owner being out of the office, there are always good reasons for remaining available to take telephone calls. Call diversion ensures that the business will continue to operate successfully in the employee’s absence.

Call Forwarding

Protect Your Personal Numbers with Call Forwarding

In this day and age, there is almost nothing that people can’t do. In terms of call management, for example, they can give away a phone number that doesn’t really exist, except as a route that leads to their real phone number. If you’re wondering how exactly this is going to benefit you, the ways are many. However, there is one benefit that you’ll always appreciate in every call forwarding scenario - protection for your personal numbers.

Call forwarding is a telephone service that enables a person to use a certain number which isn’t really connected to a telephone. Rather, this number serves as a pathway through which calls made to it can be forwarded to the subscriber’s number connected to a landline or cellphone. Therefore, with call forwarding, you need not disclose your real phone number or numbers to people. You can simply give them a series of digits assigned to you by a call forwarder, and you can continue to receive calls on your phone without divulging your real information. There are two main benefits you enjoy in this scenario - privacy and security.

If you’re a very private person then call forwarding is definitely for you. This is especially true in certain circumstances when your privacy seems to be a luxury. For example, if you have just opened a small, home-based business, you don’t need to go around giving people your real phone number. Getting a separate phone line might be too costly either, so the more practical option would be to subscribe to a call forwarding service. This way, your customers, associates and other people who want to do business with you can continue to do so, while you continue reserving your real phone number or numbers to your most trusted friends and relatives.

It is no secret that some crimes are committed partly because people have not been careful with their phone numbers. As soon as a criminal takes hold of a target’s contact information, anything is possible. This is why protecting your personal number might just be important, especially if you deal with the public a lot, or if you are engaged in a business or activity where your security is a main concern. With a call forwarding service, people won’t know your real phone number, but you can still get information on the calls you receive, such as the phone number making the call, the time the call was made and possibly, the location of the person calling.

The world has changed a lot indeed, and while technology has given people more power than they’ve ever had in their hands, it has also made them more vulnerable in many ways. Whether the objective is to manage calls with privacy, security or both, call forwarding services can surely help. However, as not all call forwarders are created equal, it is important that the right considerations are made before choosing which company to trust.

To learn more visit: http://www.itelecenter.com 

Call Forwarding Service

Are you wondering what Call Forwarding is and how it works?

Call Forwarding is best informative with a Virtual Phone System. Call Forwarding lets you control how to system handles your calls, You decide what number or numbers you want your calls forwarded to. For example if you generally work from home monday to friday from 9am to 5pm you can forward calls to your home phone during those days and hours. You can then set any additional days or hours to your cell phone or calls during time that are not set for call forwarding can be send straight to voicemail.

This gives you the flexibility to work from home, attend your kid soccer game or even go on vacation without missing those important business calls. To learn more please watch video below.