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Monday, January 28, 2013

Take Your Calls Anywhere with Call Forwarding

Call forwarding is an essential part of any phone system. You can route the call to any number that you are currently using and can answer your calls – anytime, anywhere.  Business phone systems are equipped with advanced features that make your communication easy and you are accessible to your customers all the time. The primary advantage of a virtual phone system over a traditional PBX is its call forwarding feature.  A single missed call not only costs your business heavily but can also embarrass your business image. The advanced call routing capability of a virtual phone is probably one of its biggest assets.

A Special Feature
The call forwarding lets you create an always-available presence to your business contacts. It is more powerful than a simple call redirect or a call divert feature.  You can of course use call redirect or call divert if your business needs, but a virtual phone system has a special feature that is more effective and efficient than these traditional features. It’s called Follow-Me-Find-Me.  It helps you locate you at up to three phone numbers of your choice.

Follow-Me-Find-Me
You can provide any three phone numbers to your virtual phone and call forwarding will hunt you down to deliver your call. The first number should be your cell phone number, the second number could be your residence phone number and the third number could be any other number of your choice. You can set days of the week and even hours when you are available on each number and can customize exactly where and how you want your customers to reach you. You can also program the system in such a way that it prevents calls on one particular number during a fixed time of a day or any particular day of a week. If you are busy and cannot answer calls, it is better to use the “Do Not Disturb” mode until you are available.

Call Screen and Announce
You can also prompt your callers to hear a brief sales pitch and then use call forwarding just by pressing zero. This actually works like a brief advertisement for your business and at the same time there’s no chance of missing any valuable business opportunity. One missed call indicates one missed business opportunity that can prove pricey for your business.  If you are busy and do not have the time to answer all the calls you can use call screen and announce.  This helps you to divert your caller to the extension that is using call forwarding and prompt them to record their name. It not only saves time but also your business opportunities. Call screen and announce work seamlessly with the Find-Me-Follow-Me feature.

Always Available
So now it does not matter whether you are at home, office or vacation - you are available to your customers all the time. You can activate time based call forwarding on your virtual phone and your calls are automatically routed to your cell phone, residence or any other phone of your choice after the business hours. You can also use this feature to answer your calls when you are not able to go to office – customize your phone system according to your need and you will never be far from your prospects and customers.

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