Wednesday, January 16, 2013

How important is Call Forwarding?

A business phone system is a prerequisite for any business. It helps you easily transact with your customers who could not visit your shop or store personally for some reason.  Your customers may enquire about your products and services and even place orders at the comfort of their home. Each call that you receive via phone is an opportunity to raise your revenue. So it is important that you answer your calls promptly. Every single call that you fail to answer is a missed opportunity for your business.  This is where call forwarding becomes pertinent.  It has some important features that will not let you lose even a single call.

Divert Your Calls to Three Numbers
The call forwarding feature of your business phone system gives you ten times more power than the call redirect feature of your residence phone or your mobile phone service provider. It gives you the flexibility to divert your calls and a special feature (Follow-Me-Find-Me) that locates you at up to three phone numbers that you provide. You can set days of the week and even hours that you are available on each number and customize exactly where and how you want your customers to reach you. It is better to use your cell phone number as the first choice for call divert and your residential phone as the second. If you are busy you can also use the “Do Not Disturb” mode until you are available.

Call Screening
If you are advertising let your callers hear a brief sales pitch and then prompt them to call forwarding just by pressing zero. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record     their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are not important.

Follow-Me-Find-Me is an excellent call forwarding feature that tries to connect to you at up to three different telephone numbers of your choice like your residence, your mobile number and another number if you have one. To use this feature you can provide up to three telephone numbers and Follow-Me-Fine-Me will hunt you down to deliver the call. You can program your virtual telephone system to prevent calls in one particular number during a fixed time of a day or a particular day of a week. With this feature on your phone system you will never have any missed calls neither you will be trapped waiting for calls from your customers. Your customers can now find you easily from anywhere. The Follow-Me-Find-Me feature also works seamlessly with call screen and announce.

Call forwarding is one of the important features of your business phone system. Missed calls can cost your business heavily. A missed call is disappointing both for you and your caller. When a customer calls you he expects to talk to you. If your phone goes unanswered that might have adverse effect on your business. No more missed calls - forward calls instead!

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