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Wednesday, November 21, 2012

Telecommuting is a Breeze with Call Forwarding

Telecommuting is a process by which employees work from home or another non-centralized location instead of in a bricks-and-mortar building. With call forwarding, telecommuting is made easier and more efficient for several different reasons.

How Telecommuting Works
Telecommuting is growing in popularity, as it helps to reduce costs for many industry types. Companies that provide customer service or technical support via telephone often use this practice in order to save money on building and equipment maintenance. Telecommuters must have a telephone number on which they can be reached at all times, as they must frequently participate in conference calls with their employers and other employees. In fact, many telecommuting companies assign their employees individual extensions that must be forwarded to a particular telephone number in order to increase availability.

How Call Forwarding Works
With call forwarding, the employee’s assigned telephone number is sent to a different point of termination. For instance, if an employee has a specific telephone number assigned to him or her by the employer, this number can be forwarded to a mobile phone or a landline. That way, when calls come into the business telephone number, they will ring through to the chosen point of termination. This makes it easy for employees to remain in reach and reduces the frustration associated with having to dial multiple numbers to reach the desired party. Telecommuters can remain mobile and still be reached whenever necessary.

Perform Jobs from Anywhere
Call forwarding allows telecommuters to work from virtually anywhere. They can forward their calls to a home landline and work from home, they can forward the calls to their mobile phones and work from a coffee shop, or they can even visit with family members across the country for a week and use that landline to work while away. The flexibility allowed by this feature is truly amazing; it cannot be duplicated by any service provided by a landline in either efficiency or affordability. Even customer service representatives and technical support agents can work freely from home or other comfortable locations without fear of interruption.

Maintain Privacy
Most telecommuters do not want the clients and customers they speak with on a daily basis to have access to their personal telephone numbers. This would open up a world of stress, particularly if clients and customers began using those numbers after hours. Since it is important to separate business from personal life, call forwarding maintains the users’ privacy. Customers and even other employees can never see the terminating number; they only dial the number they were provided and wait for an answer. The calling party will never know if the telecommuter is answering a landline or a mobile phone, and they will never have any indication of the terminating location.

Call forwarding service is the perfect solution for employees who telecommute because it is highly customizable and lets them stay in contact wherever they may go. Whether working from home, a coffee shop or even from across the country, this feature ensures that everyone knows just how to reach the employee they need at any time of day.

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