Always Be Available To Your Customer With Call Forwarding

Running a business is not an easy task, whether it is being operated from home or a bricks-and-mortar location. Communications can make or break a business, so business owners and employees must always be available to their customers. Call forwarding ensures that each telephone call is answered in a timely manner.

Understanding Call Forwarding
Call forwarding describes a process by which incoming calls to a specific telephone number are routed to another device for termination. For example, a business telephone number could be routed to a mobile or home telephone when the business owner or employee is out of the office. Call forwarding also works for individual extensions, and allows employees to designate the telephone on which they will accept their calls. This is extremely useful for real estate businesses and in situations when employees must work from home. The calling party can never see the telephone number associated with the location of the call’s termination, and this enhances mobility while promoting privacy.

Easy to Use
The call forwarding function associated with a virtual phone system is incredibly easy to set up and use. Business owners and employees can easily set the forwarding up through a simple desktop interface in just a matter of seconds. Employees will simply choose the terminating number and save those changes. In fact, there are even options that will allow forwarding to occur automatically during certain times of the day. As an example, if an employee is out of the office for lunch break at the same time every day, it is easy to set up call forwarding to be effective during this time frame.

Always Available to Customers
When customers have questions or concerns regarding their products and services, they will often use the telephone to connect with a business representative. If their calls go unanswered, they cannot get the information they need. By using call forwarding, a business owner can ensure that his or her customers can reach someone during—and sometimes even after—normal business hours. This feature is included with any virtual phone system package, and will provide customers with a sense of security. They will know that they will be able to reach someone with any inquiry they may have.

Better Communication
Juggling telephone calls and voicemails is never an easy feat, particularly when the nature of the business requires employees to manage multiple telephone calls throughout the course of the day. Missing telephone calls while out of the office can certainly cause a huge setback, especially when the employee must take the time to make multiple callbacks and therefore put off answering other calls. Call forwarding ensures that employees always have the opportunity to answer their calls right away, preventing missed calls and the inevitable backlog of callbacks that will follow. This results in overall better communication between employees and customers.

While running a business is certainly time-consuming and sometimes stressful, there are some things business owners can do to make things a bit simpler. Call forwarding is just one of the many features associated with virtual phone systems that can make a huge difference in business communications.

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