Divert Calls

Divert Calls to Your Cell Phone when Out of the Office

While being available to take telephone calls is certainly very important, it is just not feasible for a business owner or other employees to wait faithfully by the phone during business hours, much less 24 hours a day. The ability for business owners and employees to divert calls to their cell phones while out of the office can make business and personal life much easier.

Business Portability
Business owners who run a very small company from home may not have any other employees on-site at all times. For this reason, it is often their sole responsibility to answer all of the telephone calls while handling the majority of the company’s operations. Since it is not likely that the business owner will be able to wait by the telephone all day in anticipation of business calls, it is often best to find a way to divert calls. This is simple when choosing a call forwarding feature from a virtual phone system provider. By simply clicking a few buttons on the computer screen, business owners can easily divert the calls to their business phones over to their mobile phones instead.

Always Available
Stepping away from the office may not be as stressful as long as there is another individual on-site, but this does not negate all of the employee’s telephone responsibilities. While another department may be able to handle a business owner or manager’s calls, customer escalations must be dealt with by following a chain of command.  Even when the manager is out of the office, the ability to divert calls to a cell phone puts them in an always-available position. This means that other employees and customers can stay in contact without having to remember any secondary telephone numbers and the manager does not have to be concerned with being unavailable.

Maintain Privacy
When a business owner or employee chooses to divert calls from the office phone to their cell phone, the calling parties have no idea their calls are being redirected. In fact, the cell phone number is never revealed to the caller, whether that caller is an employee or a customer. The call is forwarded seamlessly with no break in service and no announcement to the calling party that they are being rerouted. This way, business owners are not required to provide their employees or their customers with their personal telephone numbers whenever they leave the office, maintaining their privacy and making things easier for everyone involved.

Ease of Use
When a business is able to divert calls successfully, this can even add to productivity in the workplace. If employees are used to punching in extension numbers to contact other departments or employees, they can simply perform the same actions in order to contact these same people on their cell phones. There is no need to look up mobile numbers in telephone directories or search through company records.

Any business owner or company employee likely knows that being available to answer the phone is a very important job requirement. With the ability to divert calls, answering phones has never been simpler or more mobile. This feature allows people to keep their personal telephone numbers private while staying in the loop at all times.

Always Be Available To Your Customer With Call Forwarding

Running a business is not an easy task, whether it is being operated from home or a bricks-and-mortar location. Communications can make or break a business, so business owners and employees must always be available to their customers. Call forwarding ensures that each telephone call is answered in a timely manner.

Understanding Call Forwarding
Call forwarding describes a process by which incoming calls to a specific telephone number are routed to another device for termination. For example, a business telephone number could be routed to a mobile or home telephone when the business owner or employee is out of the office. Call forwarding also works for individual extensions, and allows employees to designate the telephone on which they will accept their calls. This is extremely useful for real estate businesses and in situations when employees must work from home. The calling party can never see the telephone number associated with the location of the call’s termination, and this enhances mobility while promoting privacy.

Easy to Use
The call forwarding function associated with a virtual phone system is incredibly easy to set up and use. Business owners and employees can easily set the forwarding up through a simple desktop interface in just a matter of seconds. Employees will simply choose the terminating number and save those changes. In fact, there are even options that will allow forwarding to occur automatically during certain times of the day. As an example, if an employee is out of the office for lunch break at the same time every day, it is easy to set up call forwarding to be effective during this time frame.

Always Available to Customers
When customers have questions or concerns regarding their products and services, they will often use the telephone to connect with a business representative. If their calls go unanswered, they cannot get the information they need. By using call forwarding, a business owner can ensure that his or her customers can reach someone during—and sometimes even after—normal business hours. This feature is included with any virtual phone system package, and will provide customers with a sense of security. They will know that they will be able to reach someone with any inquiry they may have.

Better Communication
Juggling telephone calls and voicemails is never an easy feat, particularly when the nature of the business requires employees to manage multiple telephone calls throughout the course of the day. Missing telephone calls while out of the office can certainly cause a huge setback, especially when the employee must take the time to make multiple callbacks and therefore put off answering other calls. Call forwarding ensures that employees always have the opportunity to answer their calls right away, preventing missed calls and the inevitable backlog of callbacks that will follow. This results in overall better communication between employees and customers.

While running a business is certainly time-consuming and sometimes stressful, there are some things business owners can do to make things a bit simpler. Call forwarding is just one of the many features associated with virtual phone systems that can make a huge difference in business communications.

To learn more visit: http://www.itelecenter.com 

Call Forwarding

iTeleCenter’s call forwarding feature now provides small businesses with even more mobility. More businesses than ever are now geographically dispersed, with employees working outside the office and often beyond standard business hours. By assigning each employee their own virtual PBX extension, they can enable call forwarding to their choice of phone number – home, office, or cell. Add to that the power of the iTeleCenter app for iPhone or Android, and businesses can achieve maximum mobility. They can also configure their time zone and set the call times during which they want calls forwarded. In or out of the office, all employees stay connected. Best of all, their personal numbers remain private. Outbound calls display the iTeleCenter phone number – never the originating number – and callers never see the numbers they are forwarded to either.

A large variety of business-class features help companies increase productivity and improve customer service. In addition to call forwarding, when a call cannot be accepted, toll free voicemail messages are emailed directly to the address set up for each PBX extension. With transcription enabled, message content can be read right from the email. Employees are also able to fax on the go. They can send and receive faxes via iTeleCenter’s online interface. Any locally stored document can be faxed and any received faxes can be saved locally as well.

A hosted service like iTeleCenter keeps a company’s immediate and ongoing expenses at a minimum since there is no hardware to purchase or software to install. Calls are routed through the fully hosted system to any landline or mobile phone. Monthly fees are minimal and packages are designed for different usage levels. Since there are no contracts and the service is month-to-month, companies are able to adjust their package choice to fit their usage.

About iTeleCenter
iTeleCenter was founded in 1992 by entrepreneur Paul Champaneria who wanted to build a company that catered to the needs of virtual companies, direct salespeople, affiliate marketers, real estate professionals, and all forms of home-based or small businesses. iTeleCenter is a virtual phone system that provides individuals with the ability to utilize toll free phone numbers, locally based numbers, or vanity numbers, with call forwarding and voicemail that make professional life a little easier. With the best in customer care and service, along with the latest and most innovative features, it’s a must have for professionals who want to compete on a regional or national level, whether it’s a one-man operation or a million-dollar corporation.

Divert Calls Anywhere – Even on Vacation

Business owners and employees of small businesses are generally tied to their companies at all times. These individuals often work long hours, answer multiple telephone calls and handle customer issues with relative frequency. The ability to divert calls anywhere allows these individuals to carry on with these tasks from wherever they are, even if they are on vacation.

What does it mean to Divert Calls?
Diverting calls is essentially the same as forwarding calls. The telephone number to be diverted is reprogrammed via a virtual phone system to terminate at another telephone number instead.  For instance, a business owner’s telephone number may be 1-800-EXAMPLE1, extension 17.  If that business owner wants to forward all of their calls to their cell phone instead, they would simply log on to the interface, find their extension and then change the settings so that all calls to 1-800-EXAMPLE1, extension 17 are diverted to the number of choice. This number can be a cell phone, home phone or even a landline in a hotel room.

Protecting Privacy
While a business owner or employee’s duties are hopefully very negligible during their vacation, it is always a great idea for these individuals to remain available in the event that a question or otherwise unresolvable issue arises. When someone wishes to speak with the employee, either because that employee has helped them in the past or because the company is following its chain-of-command for escalations, that consumer should be connected directly and never provided with the personal telephone number. Businesses can divert calls in order to protect the employee’s privacy and to prevent the caller from calling employees directly instead of through the business number.

Change Settings Instantly
When a business chooses a virtual phone system, it is provided with a desktop interface that is easily customized on a whim, as the needs of the business change. Let’s say that the sales manager goes on vacation, but wants to be available to take any calls that come through to their business extension on their mobile phone. They can certainly divert calls this way, but what if the same sales manager travels to a location where there is no mobile phone service? In this case, the employee can easily access the virtual phone system interface from their laptop computer and switch the settings, diverting calls to their hotel room or perhaps even to a friend’s home phone—whatever the case may be.

Worry Less
As any business owner or management employee likely already knows, being away from the office or company while on vacation without a direct connection can be stressful. Even when the other employees can be trusted to handle things, there is always that bit of doubt or concern. When these individuals choose to divert calls from their office phones to their personal cellphones or the landlines in their hotel rooms, they can easily receive calls and voicemails as if they were still in the office. This can be modified to the employee’s liking, of course, with just a few simple clicks.

The ability to divert calls with just a few clicks of the mouse certainly opens up plenty of possibilities for business owners and their employees. This way, customers and clients still have an emergency link with the employees who are best suited to help them, and vacationing employees can rest at ease by knowing they are only a phone call away.