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Wednesday, February 6, 2013

Forget Missed Calls with the Call Forwarding Feature of a Virtual Phone

Call forwarding is an important feature of a phone system. It is a significant component in the traditional phone system as well as in a virtual phone system.  But there are significant differences between the call forwarding of a traditional PBX and a modern phone system. Modern phone systems are equipped with advanced features that make communication with your customers simple and easy.  Further it tries to make sure that you miss no business calls because missing a call can prove expensive for your business and can also spoil your business image forever.

Follow-Me-Find-Me
Follow-Me-Find-Me is an important call forwarding feature that differentiates a traditional phone system from a virtual phone. It gives your business phone system more power than a simple call redirect of your residence phone or your mobile phone service provider.  In addition, you have a special feature - Follow-Me-Find-Me that locates you at up to three phone numbers of your choice.

Follow-Me-Find-Me is an incredible feature of a virtual phone system that tries to connect you up to three telephone numbers of your choice. You can provide your phone system up to three phone numbers  of your choice and call forwarding will hunt you down to deliver your call. The first number could be your cell phone number, the second number could be your residence phone number and the third number could be any other number of your choice.

You can set days of the week and even hours when you are available on each number and can customize exactly where and how you want your customers to reach you. You can also program the system in such a way that it prevents calls on one particular number during a fixed time of a day or any particular day of a week. If you are busy and cannot answer calls, it is better to use the “Do Not Disturb” mode until you are available.

Call Screening and Announce
You can also program your virtual phone system in such a way that your callers hear a brief sales pitch and then they can forward calls just by pressing zero. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are time wasters.

Available All the Time
The call forwarding feature also helps you build your business image. It makes you available to your clients 24x7. It also allows you to set the day and the time when you are available on each number.  But a feature, like Follow-Me-Find-Me can have immense effect on your business and your customers.  It makes you available to your customers all the time. No matter if you are in office, at home or on vacation – you are never far from your customers and prospects. Follow-Me-Find-Me will hunt you down to deliver your call. So now you have no chance of your calls going unattended. Just forget missed calls – rather forward calls.

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