Why You Should Have Call Forwarding Feature in Your Phone?

Using modern technologies for your business can make wonders.  A virtual phone system does not need any hardware or wires and still you can use advanced features like call forwarding. But there are considerable differences between the call forwarding of a traditional PBX and a virtual phone system. Virtual phone systems are equipped with advanced features that make communication with your customers simple and easy.  Further it tries to make sure that you miss no business calls because missing a call can prove expensive for your business.

Forward Calls to Any Number
The call forwarding feature of your business phone system gives you more power than the call redirect feature of your residence phone or your mobile phone. It gives you the flexibility to divert your calls and a special feature (Follow-Me-Find-Me) that can locate you at more than one phone number of your choice. You can set days of the week and even hours that you are available on each number and customize exactly where and how you want your customers to reach you. It is better to use your cell phone number as the first choice for call divert and your residential phone as the second. If you are busy you can also use the “Do Not Disturb” mode till you are available.

Screen Your Calls
Call screening is another important feature of a virtual phone system. You can screen the calls before you actually answer it. Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are time wasters.

Follow-Me-Find-Me
Follow-Me-Find-Me is an incredible call forwarding feature that tries to connect to you at up to more than one telephone numbers of your choice like your residence, your mobile number and other numbers of your choice. To use this feature you can provide more than one telephone number and Follow-Me-Fine-Me will hunt you down to deliver the call. You can program your phone system to prevent calls to one particular number during a fixed time of a day or a particular day of a week. With this feature on your phone system you will never have any missed calls. Your customers can now find you easily from anywhere. The Follow-Me-Find-Me feature also works seamlessly with call screen and announce.

Available 24x7
The call forwarding feature also helps you build your business image. It makes you available to your clients 24 hours a day and 7 days a week. It also allows you to set the day and the time when you are available on each number.  But a feature, like Follow-Me-Find-Me can have immense effect on your business and your customers.  It makes you available to your customers all the time. No matter if you are in the office, at home or on vacation – you are never far from your customers and prospects. Follow-Me-Find-Me will hunt you down to deliver your call. So now you have no unattended calls going. Use the call forwarding feature of your virtual phone and see the difference it makes to your business.

Forget Missed Calls with the Call Forwarding Feature of a Virtual Phone

Call forwarding is an important feature of a phone system. It is a significant component in the traditional phone system as well as in a virtual phone system.  But there are significant differences between the call forwarding of a traditional PBX and a modern phone system. Modern phone systems are equipped with advanced features that make communication with your customers simple and easy.  Further it tries to make sure that you miss no business calls because missing a call can prove expensive for your business and can also spoil your business image forever.

Follow-Me-Find-Me
Follow-Me-Find-Me is an important call forwarding feature that differentiates a traditional phone system from a virtual phone. It gives your business phone system more power than a simple call redirect of your residence phone or your mobile phone service provider.  In addition, you have a special feature - Follow-Me-Find-Me that locates you at up to three phone numbers of your choice.

Follow-Me-Find-Me is an incredible feature of a virtual phone system that tries to connect you up to three telephone numbers of your choice. You can provide your phone system up to three phone numbers  of your choice and call forwarding will hunt you down to deliver your call. The first number could be your cell phone number, the second number could be your residence phone number and the third number could be any other number of your choice.

You can set days of the week and even hours when you are available on each number and can customize exactly where and how you want your customers to reach you. You can also program the system in such a way that it prevents calls on one particular number during a fixed time of a day or any particular day of a week. If you are busy and cannot answer calls, it is better to use the “Do Not Disturb” mode until you are available.

Call Screening and Announce
You can also program your virtual phone system in such a way that your callers hear a brief sales pitch and then they can forward calls just by pressing zero. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are time wasters.

Available All the Time
The call forwarding feature also helps you build your business image. It makes you available to your clients 24x7. It also allows you to set the day and the time when you are available on each number.  But a feature, like Follow-Me-Find-Me can have immense effect on your business and your customers.  It makes you available to your customers all the time. No matter if you are in office, at home or on vacation – you are never far from your customers and prospects. Follow-Me-Find-Me will hunt you down to deliver your call. So now you have no chance of your calls going unattended. Just forget missed calls – rather forward calls.

Take Your Calls Anywhere with Call Forwarding

Call forwarding is an essential part of any phone system. You can route the call to any number that you are currently using and can answer your calls – anytime, anywhere.  Business phone systems are equipped with advanced features that make your communication easy and you are accessible to your customers all the time. The primary advantage of a virtual phone system over a traditional PBX is its call forwarding feature.  A single missed call not only costs your business heavily but can also embarrass your business image. The advanced call routing capability of a virtual phone is probably one of its biggest assets.

A Special Feature
The call forwarding lets you create an always-available presence to your business contacts. It is more powerful than a simple call redirect or a call divert feature.  You can of course use call redirect or call divert if your business needs, but a virtual phone system has a special feature that is more effective and efficient than these traditional features. It’s called Follow-Me-Find-Me.  It helps you locate you at up to three phone numbers of your choice.

Follow-Me-Find-Me
You can provide any three phone numbers to your virtual phone and call forwarding will hunt you down to deliver your call. The first number should be your cell phone number, the second number could be your residence phone number and the third number could be any other number of your choice. You can set days of the week and even hours when you are available on each number and can customize exactly where and how you want your customers to reach you. You can also program the system in such a way that it prevents calls on one particular number during a fixed time of a day or any particular day of a week. If you are busy and cannot answer calls, it is better to use the “Do Not Disturb” mode until you are available.

Call Screen and Announce
You can also prompt your callers to hear a brief sales pitch and then use call forwarding just by pressing zero. This actually works like a brief advertisement for your business and at the same time there’s no chance of missing any valuable business opportunity. One missed call indicates one missed business opportunity that can prove pricey for your business.  If you are busy and do not have the time to answer all the calls you can use call screen and announce.  This helps you to divert your caller to the extension that is using call forwarding and prompt them to record their name. It not only saves time but also your business opportunities. Call screen and announce work seamlessly with the Find-Me-Follow-Me feature.

Always Available
So now it does not matter whether you are at home, office or vacation - you are available to your customers all the time. You can activate time based call forwarding on your virtual phone and your calls are automatically routed to your cell phone, residence or any other phone of your choice after the business hours. You can also use this feature to answer your calls when you are not able to go to office – customize your phone system according to your need and you will never be far from your prospects and customers.

How important is Call Forwarding?

A business phone system is a prerequisite for any business. It helps you easily transact with your customers who could not visit your shop or store personally for some reason.  Your customers may enquire about your products and services and even place orders at the comfort of their home. Each call that you receive via phone is an opportunity to raise your revenue. So it is important that you answer your calls promptly. Every single call that you fail to answer is a missed opportunity for your business.  This is where call forwarding becomes pertinent.  It has some important features that will not let you lose even a single call.

Divert Your Calls to Three Numbers
The call forwarding feature of your business phone system gives you ten times more power than the call redirect feature of your residence phone or your mobile phone service provider. It gives you the flexibility to divert your calls and a special feature (Follow-Me-Find-Me) that locates you at up to three phone numbers that you provide. You can set days of the week and even hours that you are available on each number and customize exactly where and how you want your customers to reach you. It is better to use your cell phone number as the first choice for call divert and your residential phone as the second. If you are busy you can also use the “Do Not Disturb” mode until you are available.

Call Screening
If you are advertising let your callers hear a brief sales pitch and then prompt them to call forwarding just by pressing zero. It also allows you to use call screening so that you can have more information about your caller and can answer your calls better.  Call screen and announce help you save your time. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record     their name. So now you can speak directly with the people you think are important for your business and can divert those to your voicemail whom you think are not important.

Follow-Me-Find-Me
Follow-Me-Find-Me is an excellent call forwarding feature that tries to connect to you at up to three different telephone numbers of your choice like your residence, your mobile number and another number if you have one. To use this feature you can provide up to three telephone numbers and Follow-Me-Fine-Me will hunt you down to deliver the call. You can program your virtual telephone system to prevent calls in one particular number during a fixed time of a day or a particular day of a week. With this feature on your phone system you will never have any missed calls neither you will be trapped waiting for calls from your customers. Your customers can now find you easily from anywhere. The Follow-Me-Find-Me feature also works seamlessly with call screen and announce.

Call forwarding is one of the important features of your business phone system. Missed calls can cost your business heavily. A missed call is disappointing both for you and your caller. When a customer calls you he expects to talk to you. If your phone goes unanswered that might have adverse effect on your business. No more missed calls - forward calls instead!

Telecommuting is a Breeze with Call Forwarding

Telecommuting is a process by which employees work from home or another non-centralized location instead of in a bricks-and-mortar building. With call forwarding, telecommuting is made easier and more efficient for several different reasons.

How Telecommuting Works
Telecommuting is growing in popularity, as it helps to reduce costs for many industry types. Companies that provide customer service or technical support via telephone often use this practice in order to save money on building and equipment maintenance. Telecommuters must have a telephone number on which they can be reached at all times, as they must frequently participate in conference calls with their employers and other employees. In fact, many telecommuting companies assign their employees individual extensions that must be forwarded to a particular telephone number in order to increase availability.

How Call Forwarding Works
With call forwarding, the employee’s assigned telephone number is sent to a different point of termination. For instance, if an employee has a specific telephone number assigned to him or her by the employer, this number can be forwarded to a mobile phone or a landline. That way, when calls come into the business telephone number, they will ring through to the chosen point of termination. This makes it easy for employees to remain in reach and reduces the frustration associated with having to dial multiple numbers to reach the desired party. Telecommuters can remain mobile and still be reached whenever necessary.

Perform Jobs from Anywhere
Call forwarding allows telecommuters to work from virtually anywhere. They can forward their calls to a home landline and work from home, they can forward the calls to their mobile phones and work from a coffee shop, or they can even visit with family members across the country for a week and use that landline to work while away. The flexibility allowed by this feature is truly amazing; it cannot be duplicated by any service provided by a landline in either efficiency or affordability. Even customer service representatives and technical support agents can work freely from home or other comfortable locations without fear of interruption.

Maintain Privacy
Most telecommuters do not want the clients and customers they speak with on a daily basis to have access to their personal telephone numbers. This would open up a world of stress, particularly if clients and customers began using those numbers after hours. Since it is important to separate business from personal life, call forwarding maintains the users’ privacy. Customers and even other employees can never see the terminating number; they only dial the number they were provided and wait for an answer. The calling party will never know if the telecommuter is answering a landline or a mobile phone, and they will never have any indication of the terminating location.

Call forwarding service is the perfect solution for employees who telecommute because it is highly customizable and lets them stay in contact wherever they may go. Whether working from home, a coffee shop or even from across the country, this feature ensures that everyone knows just how to reach the employee they need at any time of day.

Divert Calls

Divert Calls to Your Cell Phone when Out of the Office

While being available to take telephone calls is certainly very important, it is just not feasible for a business owner or other employees to wait faithfully by the phone during business hours, much less 24 hours a day. The ability for business owners and employees to divert calls to their cell phones while out of the office can make business and personal life much easier.

Business Portability
Business owners who run a very small company from home may not have any other employees on-site at all times. For this reason, it is often their sole responsibility to answer all of the telephone calls while handling the majority of the company’s operations. Since it is not likely that the business owner will be able to wait by the telephone all day in anticipation of business calls, it is often best to find a way to divert calls. This is simple when choosing a call forwarding feature from a virtual phone system provider. By simply clicking a few buttons on the computer screen, business owners can easily divert the calls to their business phones over to their mobile phones instead.

Always Available
Stepping away from the office may not be as stressful as long as there is another individual on-site, but this does not negate all of the employee’s telephone responsibilities. While another department may be able to handle a business owner or manager’s calls, customer escalations must be dealt with by following a chain of command.  Even when the manager is out of the office, the ability to divert calls to a cell phone puts them in an always-available position. This means that other employees and customers can stay in contact without having to remember any secondary telephone numbers and the manager does not have to be concerned with being unavailable.

Maintain Privacy
When a business owner or employee chooses to divert calls from the office phone to their cell phone, the calling parties have no idea their calls are being redirected. In fact, the cell phone number is never revealed to the caller, whether that caller is an employee or a customer. The call is forwarded seamlessly with no break in service and no announcement to the calling party that they are being rerouted. This way, business owners are not required to provide their employees or their customers with their personal telephone numbers whenever they leave the office, maintaining their privacy and making things easier for everyone involved.

Ease of Use
When a business is able to divert calls successfully, this can even add to productivity in the workplace. If employees are used to punching in extension numbers to contact other departments or employees, they can simply perform the same actions in order to contact these same people on their cell phones. There is no need to look up mobile numbers in telephone directories or search through company records.

Any business owner or company employee likely knows that being available to answer the phone is a very important job requirement. With the ability to divert calls, answering phones has never been simpler or more mobile. This feature allows people to keep their personal telephone numbers private while staying in the loop at all times.

Always Be Available To Your Customer With Call Forwarding

Running a business is not an easy task, whether it is being operated from home or a bricks-and-mortar location. Communications can make or break a business, so business owners and employees must always be available to their customers. Call forwarding ensures that each telephone call is answered in a timely manner.

Understanding Call Forwarding
Call forwarding describes a process by which incoming calls to a specific telephone number are routed to another device for termination. For example, a business telephone number could be routed to a mobile or home telephone when the business owner or employee is out of the office. Call forwarding also works for individual extensions, and allows employees to designate the telephone on which they will accept their calls. This is extremely useful for real estate businesses and in situations when employees must work from home. The calling party can never see the telephone number associated with the location of the call’s termination, and this enhances mobility while promoting privacy.

Easy to Use
The call forwarding function associated with a virtual phone system is incredibly easy to set up and use. Business owners and employees can easily set the forwarding up through a simple desktop interface in just a matter of seconds. Employees will simply choose the terminating number and save those changes. In fact, there are even options that will allow forwarding to occur automatically during certain times of the day. As an example, if an employee is out of the office for lunch break at the same time every day, it is easy to set up call forwarding to be effective during this time frame.

Always Available to Customers
When customers have questions or concerns regarding their products and services, they will often use the telephone to connect with a business representative. If their calls go unanswered, they cannot get the information they need. By using call forwarding, a business owner can ensure that his or her customers can reach someone during—and sometimes even after—normal business hours. This feature is included with any virtual phone system package, and will provide customers with a sense of security. They will know that they will be able to reach someone with any inquiry they may have.

Better Communication
Juggling telephone calls and voicemails is never an easy feat, particularly when the nature of the business requires employees to manage multiple telephone calls throughout the course of the day. Missing telephone calls while out of the office can certainly cause a huge setback, especially when the employee must take the time to make multiple callbacks and therefore put off answering other calls. Call forwarding ensures that employees always have the opportunity to answer their calls right away, preventing missed calls and the inevitable backlog of callbacks that will follow. This results in overall better communication between employees and customers.

While running a business is certainly time-consuming and sometimes stressful, there are some things business owners can do to make things a bit simpler. Call forwarding is just one of the many features associated with virtual phone systems that can make a huge difference in business communications.

To learn more visit: http://www.itelecenter.com